Shipping

  • How long will it take to receive my order?

    The email you received with your tracking information is the best source for updates and the timing of your order.

    Our items are carefully hand-crafted and shipped from our Raleigh, North Carolina studio. Most items unless otherwise specified are made-to-order and will ship within 5-7 business days. Please allow 2-3 business days for in-stock orders to ship. We strive to produce and ship orders as quickly as possible, we promise it will be worth the wait!

  • What shipping methods do you use?

    We offer 4 different shipping domestic options: USPS First Class Shipping (3-5 business days) $4.50
    USPS Priority Shipping (2-3 business days) $8.75 USPS Rush Shipping (1-2 business days) $30

    We offer 2 different international options:
    USPS First Class Internationa Shipping $25
    USPS Priority International Shipping $50

    Local pick-up may be arranged at our downtown Raleigh, NC studio by appointment.

  • How can I track my order?

    You will receive a tracking number in your shipping confirmation once your order has been dispatched!

  • Where is my order?

    For standard US delivery, we aim to have your order dispatched within 5-7 business days. For international orders, delivery times may vary.

    Please contact Steph@zassdesign.com and we’ll be happy to assist you!

  • Can I change my shipping address?

    If your order has not left our studio, we are able to amend your shipping address. Please email Steph@zassdesign.com for help!

    Unfortunately, once your order has left our studio we are not able to amend your shipping address.

  • Do you offer free shipping?

    Yes! We offer free shipping for all domestic orders over $50 USD. We offer free in-store pick-up from our Raleigh, NC studio.